How to reach us

Please call us at 1 800 463‑5229. Our transactional website also enables you to determine the current value of your investments and to carry out certain transactions. You can obtain a user code online in the Online Transactions section or by contacting us.

Please note that, for security reasons, we cannot accept any instructions sent using the Comments and suggestionssection below or by e‑mail. In addition, we never send you information regarding your account by e‑mail.

We invite you to send us your comments using the Comments and Suggestions section of our website. You will receive a reply within a maximum of two business days.

You can also make your comments and suggestions to one of our investments officers by calling 1 800 463‑5229.

Postal address
Please call us at 1 800 463‑5229, or you can make the change yourself by logging on to our transactional website. You can obtain a user code online in the Online Transactions section or by contacting us.

To safeguard the security of your personal information, you cannot use the Comments and Suggestions section below to make a change of address.

Banking information
Please send us, via the “Transmission of documents” tab in the Online Transactions section, a personalized cheque marked VOID from your financial institution. The cheque must show your name, account number and the contact information for your financial institution.

You can also send it to us by mail or fax with a signed note authorizing the change of banking information.

You can obtain your user code or reset your password through the Online Transactions section. To do so, click on Forgot your user code? or Forgot your password? on the transactional website login page.

To ensure the security of your personal information, we will authenticate your identity before providing a user code or allowing you to reset your password. Please note that we do not transmit user codes or passwords by email.

You can also contact us.

If you are outside Canada and the United States, we invite you to call us at 418 521‑5229 (collect calls accepted).

To safeguard the security of your personal information, we never send you information regarding your account nor do we accept any instructions regarding your investments by e‑mail.

You are eligible for a refund of these fees when you transfer $1 000 or more to a term product in the Épargne Placements Québec TFSA, RRSP, RRIF, LIRA or LIF. The equivalent of 5% of the amount transferred (plus taxes), up to a maximum of $150, in fees stemming from the transfer are refunded.

Please send us, via the Online Transactions section, by mail or by fax, proof of the fees you paid to transfer funds to Épargne Placements Québec, along with a short description of the transfer (your name and participant number, the date and the amount of the transfer).

To obtain additional information on the refund of transfer fees, please do not hesitate to call us at 1 800 463‑5229.

Please call us at 1 800 463‑5229 for the information needed to settle a succession.

However, you can send us the following documents by mail:

• A letter of instruction signed by the liquidator(s) of the succession (original required).
• The will or, in the absence of a will, the marriage contract with a testamentary clause or notarized or sworn declaration of heredity.
• A proof of the death of the participant.
• A proof of the death of the liquidator, if necessary.
• The will search certificates.

Unless otherwise indicated, you can submit a certified copy of these documents. However, please note that the copy must be a certified copy of the original.

Our offices are closed on the following holidays: