To see the best way to reach us, please click on the link corresponding to the reason for contacting us.

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Obtain information on my account or carry out a transaction such as a purchase or repayment

Please call us at 1 800 463‑5229. Our transactional website also enables you to determine the current value of your investments and to carry out certain transactions. You can obtain a user code online in the Online Transactions section or by contacting us.

Please note that, for security reasons, we cannot accept any instructions sent using the Comments and suggestionssection below or by e‑mail. In addition, we never send you information regarding your account by e‑mail.

Comment on a product or service

We invite you to send us your comments using the Comments and Suggestions section of our website. You will receive a reply within a maximum of two business days.

You can also make your comments and suggestions to one of our investments officers by calling 1 800 463‑5229.

Change your postal address or bank details

Postal address
Please call us at 1 800 463‑5229, or you can make the change yourself by logging on to our transactional website. You can obtain a user code online in the Online Transactions section or by contacting us.

To safeguard the security of your personal information, you cannot use the Comments and Suggestions section below to make a change of address.

Banking information
Please send us, via the “Transmission of documents” tab in the Online Transactions section, a personalized cheque marked VOID from your financial institution. The cheque must show your name, account number and the contact information for your financial institution.

You can also send it to us by mail or fax with a signed note authorizing the change of banking information.

Access the transactional site (user code or password forgotten)

You can obtain your user code or reset your password through the Online Transactions section. To do so, click on Forgot your user code? or Forgot your password? on the transactional website login page.

To ensure the security of your personal information, we will authenticate your identity before providing a user code or allowing you to reset your password. Please note that we do not transmit user codes or passwords by email.

You can also contact us.

Contact Épargne Placements Québec from outside Canada and the United States

If you are outside Canada and the United States, we invite you to call us at 418 521‑5229 (collect calls accepted).

To safeguard the security of your personal information, we never send you information regarding your account nor do we accept any instructions regarding your investments by e‑mail.

Obtain a refund of transfer fees

You are eligible for a refund of these fees when you transfer $1 000 or more to a term product in the Épargne Placements Québec TFSA, RRSP, RRIF, LIRA or LIF. The equivalent of 5% of the amount transferred (plus taxes), up to a maximum of $150, in fees stemming from the transfer are refunded.

Please send us, via the Online Transactions section, by mail or by fax, proof of the fees you paid to transfer funds to Épargne Placements Québec, along with a short description of the transfer (your name and participant number, the date and the amount of the transfer).

To obtain additional information on the refund of transfer fees, please do not hesitate to call us at 1 800 463‑5229.

Liquidate the succession of a holder of Québec savings products.

Please call us at 1 800 463‑5229 for the information needed to settle a succession.

However, you can send us the following documents by mail:

  • A letter of instruction signed by the liquidator(s) of the succession (original required).
  • The will or, in the absence of a will, the marriage contract with a testamentary clause or notarized or sworn declaration of heredity.
  • A proof of the death of the participant.
  • A proof of the death of the liquidator, if necessary.
  • The will search certificates.

Unless otherwise indicated, you can submit a certified copy of these documents. However, please note that the copy must be a certified copy of the original.

List of holidays on which Épargne Placements Québec’s offices are closed

Our offices are closed on the following holidays:

Month Holiday Dates on which our offices are closed
January New Year’s Day January 1 and 2, 2019
April Easter April 19, 2019
May National Patriots’ Day May 20, 2019
June Québec’s National Day June 24, 2019
July Canada Day July 1, 2019
September Labour Day September 2, 2019
October Thanksgiving Day October 14, 2019
December Christmas December 24, 25 and 26, 2019

By telephone
418 521-5229 (Québec city area)
1 800 463-5229 (toll-free: Canada and United States)
Monday to Friday, from 8 a.m. to 8 p.m.

By fax
1 855 521-6464 (toll free: Canada and United States)

By mail
Épargne Placements Québec
800, place D’Youville, 20e étage
Québec (Québec) G1R 5W3

We welcome your comments and suggestions on the products and services offered by Épargne Placements Québec. Simply send us your message. Be sure to provide the information needed for us to answer you properly and as promptly as possible.

Comments and suggestions