Confidentiality
Because serving you also means earning your trust
PROTECTION OF PERSONAL INFORMATION
Your personal information is protected by law
The confidentiality of all personal information provided for an entry in the book‑based system at Épargne Placements Québec is protected under the Act respecting access to documents held by public bodies and the protection of personal information (CQLR, chapter A‑2.1).
Under the Act, you have the right, subject to the exceptions stipulated therein, to be advised of the information concerning you and to consult any document containing such information. You can also ask that such information be corrected.
This information is used solely for the purposes for which it is intended
This information is used to administer Épargne Placements Québec’s book‑based system and for the sale of savings products, to propose these products to you and send you information concerning them. Épargne Placements Québec may also use the information for studies and surveys to improve its offering of services.
No personal information can be sent to another government department or organization, other than in cases specifically stipulated by the applicable legislation. In this regard, Épargne Placements Québec is subject to legal obligations fully comparable with those applied to financial institutions.
TRANSACTION SECURITY
You are covered by the highest security standards
The rules and procedures regarding security of transactions at Épargne Placements Québec satisfy the highest standards in this regard.
In addition, our staff receives ongoing training to comply with applicable security standards.
Your transactions are fully secure
Transactions are secured in a number of ways, guaranteeing data integrity:
- Application of the same security standards as at banks and other financial institutions.
- Customer identification measures and recording of telephone conversations.
- Control of access to premises and systems functionality.
- Systems used by Épargne Placements Québec are hardened against hackers.
