Home page Most commonly asked questions at the Épargne Placements Québec call centre

Most commonly asked questions at the Épargne Placements Québec call centre

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How can I buy a savings product from Épargne Placements Québec?

Call us and one of our investment officers will give you the appropriate information and send you the required forms. You will then be able to make your purchases by telephone. You can also purchase online by visiting the «Online transactions» section of our website.

What savings products can I purchase from Épargne Placements Québec?

The following products are for sale throughout the year:

  • Québec Step‑up Bonds;
  • Québec Fixed‑rate Bonds;
  • Québec Fixed-rate Green Bonds;
  • Québec Securi+ Bonds;
  • Québec Stock Index Bonds;
  • Québec Discount Bonds;
  • Québec Flexi‑Plus Savings; and
  • Québec Periodic Savings Plan.

Québec Savings Bonds are on sale during set periods.

How can I redeem a savings product?

The holder of a savings product or his representative can redeem it by calling us. The amount is then paid into the operating account entered in the account holder’s file or paid by cheque. When the request is made before 2 p.m. , allow 24 hours for the electronic funds transfer. If the redemption request is made after 2 p.m. or the day prior to the maturity date of the product, allow 48 hours. You must also take into account non-business days.

Does Épargne Placements Québec offer the following registered retirement funds and plans: RRSP, RRIF, LIRA and LIF?

Yes. All these registered retirement plans and funds are offered and most of our savings products qualify for them. In addition, a bonus of 1% the first year is offered for new funds invested in an RRSP, RRIF, LIRA and LIF account.

Does Épargne Placements Québec offer the tax‑free savings account (TFSA)?

Yes. We offer the tax‑free savings account (TFSA), and all Québec savings products can be held in a TFSA. For more information on our TFSA, contact us.

How can I keep track of my investments with Épargne Placements Québec?

We send our customers a quarterly portfolio statement as at March 31, June 30, September 30 and December 31 each year. It shows the total value of your portfolio (capital and interest) and the details of each transaction during the quarter.

How can I find out the interest rates on savings products currently offered by Épargne Placements Québec?

Call us or refer to the summary of interest rates in the “Rates in effect” section of our website.

What do I have to do to redeem matured Québec Savings Bonds issued before 1996 (physical certificates)?

Québec Savings Bonds issued before 1996 in the form of physical certificates have matured and have stopped bearing interest since their respective maturity date. Contact us for information on how to redeem these bonds.

For income tax purposes, am I required to declare the interest earned on my simple or compound interest bonds?

Yes. Since 1990, holders of simple or compound interest Québec Savings Bonds must declare their interest income each year.

Can I contribute directly to the Épargne Placements Québec RRSP?

Yes. Call us and one of our investment officers will give you the appropriate information and send you an RRSP application form.

Can I transfer the savings products I already have with Épargne Placements Québec into an RRSP?

Yes. At any time, you can transfer the products you already have with Épargne Placements Québec into an RRSP and retain the same features and the same rate guarantee.

Can I transfer funds I have in an RRSP with a financial institution to the Épargne Placements Québec RRSP?

Yes. Call us and one of our investment officers will give you the appropriate information and send you an RRSP application form along with the Demande de transfert de fonds enregistrés (T2033) form. Moreover, for any amount of $1 000 or more transferred into one of our registered accounts and invested in a term product, you receive a refund of transfer fees of up to 5% of the amount transferred (plus taxes), to a maximum of $150.

Can I contribute to my spouse's RRSP using the products I have with Épargne Placements Québec?

Yes. Call us and one of our investment officers will give you the appropriate information and send you the forms needed to transfer your products to your spouse’s RRSP.

Can I use my Québec savings products as collateral for a loan with my financial institution?

Yes. Since June of 1997, some Québec savings products are assignable and transferable. However, Québec Savings Bonds issued before 1996 (physical certificates) are not.

What happens to my investments when they mature?

One of our investment officers will contact you to obtain your reinvestment instructions. If it is impossible to reach you, both capital and interest from the matured investments will be reinvested in Québec Flexi‑Plus Savings with the exception of Québec Savings Bonds for which both capital and interest will be reinvested in Savings Bonds of the new issue.

If I buy a Québec Step‑up Bond or Québec Fixed‑rate Bond with a 10‑year term, is my investment redeemable in the event of death?

Yes. In the event of death, my investment is redeemable.

Does Épargne Placements Québec charge fees?

Épargne Placements Québec charges no management or administration fees.

Still have questions? Then speak with one of our investment officers, toll‑free.

 

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