Home page Most commonly asked questions at the Épargne Placements Québec call centre

Most commonly asked questions at the Épargne Placements Québec call centre

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How can I buy a savings product from Épargne Placements Québec?

You can make purchases using the “Online transactions” section of our website. You can also contact one of our investment officers, who will provide you with the appropriate information and send you the required forms.

What savings products can I purchase from Épargne Placements Québec?

The following products are for sale throughout the year:

  • Québec Step‑up Bonds;
  • Québec Fixed‑rate Bonds;
  • Québec Fixed-rate Green Bonds;
  • Québec Securi+ Bonds;
  • Québec Stock Index Bonds;
  • Québec Discount Bonds;
  • Québec Flexi‑Plus Savings; and
  • Québec Periodic Savings Plan.

Québec Savings Bonds are on sale during set periods.

How can I redeem a savings product?

Holders of a savings product or their representative can obtain a refund by contacting us by telephone. The desired amount is then deposited into the account registered in the holder’s file or paid by cheque. Refunds are made within a maximum of 48 hours. Non-business days must also be taken into account.

Does Épargne Placements Québec offer the following registered retirement funds and plans: RRSP, RRIF, LIRA and LIF?

Yes. All these registered retirement plans and funds are offered and most of our savings products qualify for them. In addition, a 1% bonus in the first year is offered for new RRSP, RRIF, LIRA and LIF funds invested in bonds with a term of three or more years.

Does Épargne Placements Québec offer the tax‑free savings account (TFSA)?

Yes. We offer the tax‑free savings account (TFSA), and all Québec savings products can be held in a TFSA. For more information on our TFSA, contact us.

How can I keep track of my investments with Épargne Placements Québec?

You can view your portfolio at any time in the “Online transactions” section of our website. You can find out the allocation of your investments, the characteristics of each product you hold, the transactions made in the last quarter and those to come. We also provide a quarterly portfolio statement.

How can I find out the interest rates on savings products currently offered by Épargne Placements Québec?

Call us or refer to the summary of interest rates in the “Rates in effect” section of our website.

What do I have to do to redeem matured Québec Savings Bonds issued before 1996 (physical certificates)?

Québec Savings Bonds issued before 1996 in the form of physical certificates have matured and have stopped bearing interest since their respective maturity date. Contact us for information on how to redeem these bonds.

For income tax purposes, am I required to declare the interest earned on my simple or compound interest bonds?

Yes. Since 1990, holders of simple or compound interest Québec Savings Bonds must declare their interest income each year.

Can I contribute directly to the Épargne Placements Québec RRSP?

Yes, by making a purchase via the transactional website or by contacting one of our investment officers.

Can I transfer the savings products I already have with Épargne Placements Québec into an RRSP?

Yes. At any time, you can transfer the products you already have with Épargne Placements Québec into an RRSP and retain the same features and the same rate guarantee.

Can I transfer funds I have in an RRSP with a financial institution to the Épargne Placements Québec RRSP?

Yes. Call us and one of our investment officers will give you the appropriate information and send you an RRSP application form along with the Demande de transfert de fonds enregistrés (T2033) form. Moreover, for any amount of $1 000 or more transferred into one of our registered accounts and invested in a term product, you receive a refund of transfer fees of up to 5% of the amount transferred, to a maximum of $150.

Can I contribute to my spouse's RRSP using the products I have with Épargne Placements Québec?

Yes. Call us and one of our investment officers will give you the appropriate information and send you the forms needed to transfer your products to your spouse’s RRSP.

Can I use my Québec savings products as collateral for a loan with my financial institution?

Yes. Since June of 1997, some Québec savings products are assignable and transferable. However, Québec Savings Bonds issued before 1996 (physical certificates) are not.

What happens to my investments when they mature?

You can inform us of your reinvestment instructions. In the absence of instructions, both capital and interest will be paid into Flexi Plus Savings, with the exception of Quebec Savings Bonds, for which both capital and interest will be reinvested in Savings Bonds of the new issue.

If I buy a Québec Step‑up Bond or Québec Fixed‑rate Bond with a 10‑year term, is my investment redeemable in the event of death?

Yes. In the event of death, my investment is redeemable.

Does Épargne Placements Québec charge fees?

Épargne Placements Québec charges no management or administration fees.

Still have questions? Then speak with one of our investment officers, toll‑free.

 

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