Confidentiality

• To make you a participant in Épargne Placements Québec.
• To allow the Customer Relations Centre to identify you in order to carry out your instructions.
• To give you access to our online services (Online transactions).
•  To administer your products and comply with tax requirements.
•  To inform you of our offers and promotions.
• To solicit your opinion in studies and surveys, when you have given your consent, in order to improve our service offering.

Good to know: No personal information may be transmitted to another government department or agency, except in cases specifically provided for by the applicable legislation.

When we need to contact you by telephone, we have strict processes in place to protect your personal information. To avoid phishing calls, please remember that we always use the number 1 800 463‑5229 when we contact you. You can find this number on the How to reach us page of our website.

•  Your information belongs to you. You have the right to withdraw your consent at any time to receiving our promotional offers and to participating in consultations, studies, or surveys. You may change your consent by phone or on Online transactions.
• Certain types of information are essential not only to enable us to provide you with certain products and services, but also to ensure the accuracy of the data entered in the account registration system. If you refuse to provide this information, it may be difficult, if not impossible, for us to establish or maintain a business relationship with you.

 Under the Act respecting Access to documents held by public bodies and the Protection of personal information (CQLR, chapter A‑2.1), you have the right, subject to the exceptions provided for in the Act, to receive communications concerning your personal information and to consult any document containing such information.

Information sharing

When you access Épargne Placements Québec’s digital platforms, information is exchanged between your computer and the digital platform server. This information does not make it possible to identify you personally. The information exchanged is as follows:

• your Internet service provider’s domain name and IP address (e.g. 123.45.67.890), a unique number assigned to your computer when it is connected to the Internet;
•  the type of browser and operating system used to access Épargne Placements Québec’s digital platforms;
• the pages visited;
• the date and time these pages are visited;
• the address of the site from which you accessed Épargne Placements Québec’s digital platforms.

Épargne Placements Québec collects this data because of the technological requirements of the Web and retains it solely for statistical purposes. The information collected is used to determine the number of visits, the most frequently visited pages, the technology utilized by users of these digital platforms, the external site that led to Épargne Placements Québec’s digital platforms and the users’ country of origin.

Use of cookies

Épargne Placements Québec uses cookies on its digital platforms. These cookies are automatically deleted when you close your browser or when you use the “Logout” button to close your session in the “Online transactions” section. Cookies enable you to carry out your transactions securely and help maintain the integrity of your session. You can disable the use of cookies in your browser at any time. However, doing so may prevent you from accessing certain features of our website as well as the “Online transactions” section. See Épargne Placements Québec’s Declaration on the Use of Cookies.

Épargne Placements Québec uses Google Analytics, a website analysis tool provided by Google.

This software uses cookies to collect, among other things, information about the browsers used by digital platform users and the pages they visit. It also calculates the frequency with which users return to the digital platforms. These statistics help Épargne Placements Québec better understand the interests and needs of its Internet users, and thus improve its digital platforms. The information obtained is stored on Google servers. It is important to note that this analysis service is not used on pages in the “Online transactions” section of Épargne Placements Québec’s digital platforms.

If you do not want Google Analytics to collect this information, you can disable the use of cookies by choosing the appropriate settings on your browser. In addition, an add-on module developed by Google can be used to disable Google Analytics. You can download the add-on and install it in your web browser. If you do not wish to see ads from Épargne Placements Québec, you can access the settings for personalized ads to change your preferences or disable ads personalization.

The publication of content and exchanges on all digital platforms where Épargne Placements Québec is present are governed by a code of conduct called “netiquette”.

The purpose of Épargne Placements Québec’s presence on the social media platforms Facebook, YouTube and LinkedIn is to ensure interactive communication with Quebecers and to promote the exchange of information.

Moderation

We encourage users to maintain a respectful atmosphere and language at all times. Inappropriate or disrespectful comments will be deleted from social media. Examples of inappropriate comments are those with content:

• that is defamatory, vulgar, sexist, racist, xenophobic or discriminatory;
• that is hateful towards a person or organization;
• that is repetitive or irrelevant;
• that is political in nature;
• that includes advertising, or that is promotional or commercial in nature;
• that violates Québec or Canadian laws or regulations;
• that contains abusive use of capital letters;
• that contains personal information;
• that includes a hyperlink to a site deemed inappropriate.

Response time

Please note that we read all comments posted, but do not respond to all of them. However, we do try to respond to comments that require a response from us in a timely manner, based on our office hours.

Hyperlinks may be shared only if their content is both relevant and related to the discussion. We are in no way responsible for the information disclosed on these external sites.

Confidentiality

You should not post your personal information or that of others on Épargne Placements Québec’s social media accounts. Although it is possible to have a private discussion with an agent using Messenger, we recommend that you never send us confidential information through this communication channel.

Requests not processed through social media

Épargne Placements Québec will not process personal requests nor carry out transactions through social media. If you have such a need, we invite you to consult the How to reach us page of our website.

Limitation of liability

Épargne Placements Québec cannot be held responsible for content posted on its social media accounts. If you see an inappropriate comment, please let us know by using the private messaging system Messenger.

Changes to rules of use

Social media change very quickly. The rules of use may therefore be modified at any time without prior notice.

By visiting and using our social media accounts, you accept all the above conditions and agree to comply with them. These rules of conduct are in addition to those established by Facebook, YouTube and LinkedIn.